networking

7 Ways to Develop Leaders in a Hybrid World

For some, returning to work after the holidays meant returning to the office five days a week. But a whole lot of other people are still working at home at least part of the time. Policies on remote and hybrid work vary by industry, but 80% of companies offer some form of remote work, and more than a third of workers perform some or all of their job at home. While some companies will continue to shift policies, hybrid work isn’t going away. It’s just too important to employees, with two-thirds citing opportunities for remote work as the most important aspect of a job. 

 

Image by Arivle One from Pixabay

 

Research is starting to show what employees have been saying all along: Remote work supports productivity. But as we embrace the positives of this new environment, we also have to address the challenges. As an executive coach and the creator of the New Lens® learning platform, the challenge that’s most on my mind is developing employees in the hybrid world. A survey by McKinsey & Co. found that remote and hybrid employees were much more likely than fully in-office employees to report “an inability to learn new skills to meet changing expectations.” We’re also seeing a skills gap with younger employees, who may have started their careers working remotely during the pandemic. They’re having trouble with “human skills” like communication and collaboration that older employees learned through their years in the office.

Increasing and improving development opportunities for remote and hybrid workers must be top of mind for leaders in 2025. Accomplishing this goal doesn’t require huge amounts of time or money. But it does take intention. Here are a few of my favorite strategies:

1. Schedule Office Days Strategically

When it comes to employee development, the important factor isn’t just having your people in the office. It’s having them there with colleagues they can learn from. If your hybrid work policy is relatively loose, consider adding some structure. For example, instead of simply saying that everyone needs to be in the office one day per week, establish that Team A works in person on Tuesdays, Team B on Wednesdays, etc.

2. Create Networking Opportunities

Your employees also need strong relationships outside their teams. So, in addition to team co-working days, look for ways to help your team members connect with other departments in your company. I’ve seen great results from development programs that bring together employees from across an organization, such as a cohort of high-potential women.

3. Combat Managers’ Proximity Bias

For some managers, remote workers are “out of sight, out of mind.” As a consequence, they may be more likely to perceive the people they see more often as high performers and recommend them for development opportunities. Companies can address proximity bias by revisiting performance metrics to make sure they are fair to remote workers.

4. Start a Mentorship Program

Having a mentor can be especially useful for younger employees who are still trying to figure out the unwritten rules of your organization.

5. Don’t Forget About Feedback

As a longtime executive coach, I can tell you that plenty of managers tended to put off giving feedback well before the rise of remote work. With less face time with their reports, procrastination gets even easier. My advice on feedback is the same as it’s always been: Deliver it in the moment, be specific, focus on the effects of the employee’s actions. In the hybrid environment, though, you have to get deliberate about seizing those opportunities.

6. Tap into Learning Technology

Work happens everywhere now. And the same should be true of development opportunities. As our experiences with New Lens have shown us, people are open to learning they can access anytime, anywhere. If your company’s development opportunities all require in-person participation, it’s time to consider high-tech options that are more accessible to remote workers.

7. Remember the Fundamentals

When you think about employee training, does your mind first go to technology skills like AI? Tech training is important, of course. But, as I mentioned earlier, human skills are the biggest shortcoming of many young employees. And remote work won’t make that any less true. In fact, skills like communication, adaptability and relationship-building are even more important now that we see our colleagues less often.

Learning Anywhere, Anytime

Reimagining your approach to learning and development will help your organization give employees the flexibility they want now while also ensuring that you’re creating leaders for the future. Just as we all tapped into our powers of adaptability when the pandemic closed offices, we can now reinvent learning and development in ways that benefit both companies and employees.

As you make L&D plans for 2025, we invite you to explore New Lens, our leadership development platform. It focuses on the leadership capabilities that truly drive success at all levels – from strategic thinking to impactful communication to relationship building.

We help leaders develop these capabilities through a combination of:

  • Practical, relevant content that can be immediately applied.

  • Peer and expert coaching that reinforces learning.

  • Connection with others to build lasting networks and support systems.

To learn more, visit www.newlensleadership.com or contact us at info@newlensleadership.com. 

Why Leadership Development Programs Must Teach Networking

During Newberry Solutions’ webinar this month, Yana Melnikova at PepsiCo and I talked about the importance of opening up leadership development to more people, beyond high potentials and high performers. 

But it’s not just about who you include; it’s also about the foundational leadership skills that you help them learn. This raises a vital question: To transform potential into performance, what skills should your leadership development program teach?

This question was top of mind for us as we developed our New Lens® learning platform. Based on years of experience working with top companies, we identified the biggest levers of high performance. In other words, these are the skills that we have consistently seen have the biggest impact on business results and increasing employee readiness for roles at the next level. One of those skills that often gets discussed but not ineffectively integrated into leadership development programs is building a powerful network.

Results and Relationships 

Too many people put networking on the back burner or think of it as something to squeeze in outside of their “real work.” In fact, I would wager that there are employees at your organization who are talented and hardworking, but who are not considered future leaders because they keep their heads down and believe their work should speak for itself.

Of course, results are important. But leadership isn’t just about individual competencies; it’s also the ability to get things done with and through others. Especially as an employee moves up the leadership ranks, their effectiveness depends on their relationships — with their direct reports, with their boss, with higher-level leaders, with their peers and with colleagues in other departments. That’s why a great leadership development program must set the stage for relationship building.

Ways to Encourage Networking

So how can a leadership development program help your employees build a network that will help them both drive results and advance their careers? Here are a few ideas:

  • Teach networking strategies. Many people mistakenly believe that only extroverts can be good at networking. The reality, though, is that anyone can learn best practices that can help them get better at building relationships. For example, I always show my coaching clients how to identify the most critical relationships to success in their role, specific business goals or projects.

  • Incorporate mentorship and sponsorship. Mentors can serve as role models for leadership development program participants, providing advice and perspective to help them develop their skills and navigate challenging situations. Sponsors, on the other hand, have clout and yield considerable influence on key decision-makers. Sponsors also give program participants critical exposure to opportunities and visibility to other influential leaders, and advocate on their behalf. While employees can establish these relationships on their own, mentorships and sponsorships are more effective when they’re part of a formal program.

  • Utilize collaborative learning. One of the most overlooked but most impactful relationships are peer-to-peer. Integrate collaborative learning to foster employees sharing their knowledge and expertise, help each other navigate through challenging situations, and increase self-awareness.  Combining collaborative learning with high-quality content can even further accelerate results. We’ve already seen the power of this with New Lens, which takes the power of bite-sized lessons on foundational leadership skills and then enables deeper discussion and learning with a cohort. Not only does this accelerate learning; it strengthens workplace relationships that have become harder to build or maintain in this world of hybrid work.

How is your organization helping employees build the relationships they need for success? If you would like to learn more about how New Lens can help build networking skills (or critical leadership skills necessary for every level), check out a preview of sample content and schedule a demo.

12 Key Takeaways from the New Lens Micro Summit

What an amazing event we had last week! Of course, that's thanks to our wonderful speakers and to all of you, our engaged New Lens® Micro Summit: 4 Core Strategies for Success attendees. I’m still soaking in all the insights that were shared and am so grateful to each of you who joined us.

Reflecting on the summit, it's clear that each speaker brought a unique perspective, shedding light on critical areas of leadership, teamwork, networking, and resilience. I've taken a moment to recap a few of the takeaways that stood out to me. Whether you attended the summit or are catching up now, I believe these insights will resonate and offer actionable strategies for your own leadership journey. Let's dive in.

Michol Ecklund

Michol, Chief Sustainability Officer and General Counsel at Callon Petroleum, has navigated change throughout her career. So who better to speak on the topic “Focus on the Right Work: The Great Resignation Compounded Workloads”?

In her comments, Michol highlighted the emerging challenges post-pandemic where workers are increasingly unhappy, burnt out, and seeking new job opportunities, often attributed to amplified workloads from organizational restructuring. Here are some highlight from the advice she shared:

  • Create space to connect in a genuine way. Remember, everyone has a life outside work. Don’t be afraid to be vulnerable with your team. “By checking in with others and sharing more about your own situation, I think you ultimately build deeper relationships,” Michol said. “You build even more motivated employees and even more committed employees that want to be part of your organization.”  

  • Balance your personal productivity with that of the team. You may be more productive working from home, but your team may be more productive if everyone spends more time at the office. Find an approach that considers both sets of needs.

  • Get back to the basics to avoid burnout. Getting enough sleep is critical. It affects how you show up personally and professionally, your energy, and your ability to be productive.

Mark Benton

Mark, Vice President of HR Corporate Functions at McKesson, also talked about navigating the shift to hybrid work when tackling his topic, “Develop a High Performing Team: How Unprepared Leaders Impact the Workplace.” I so admire Mark's ability to surface important topics that need attention. 

One theme that stood out was the challenge of staying connected when working remotely. In this context, building trust and understanding your own strengths and weaknesses are vital for good leadership. Other highlights:

  • Empathy is more important than ever in the world of hybrid work. Your team members want to know that you care about them as people, that you recognize what they are contributing and that you are willing to help them.

  • Managers today have to help distributed teams stay connected. One way to do this: be very intentional about checking in with each other.

  • Be more of an "ask person" than a "tell person". You can help your team members grow by asking coaching questions.

Hilda Galvan

Hilda, Partner-in-Charge at Jones Day Dallas, spoke on the topic “Build a Powerful Network: How Remote Work Affects Relationships & Productivity.” Hilda is gifted at cultivating relationships both professionally and in her community involvement, so I was thrilled that she could share her advice with us. 

She advised leaders not to favor in-office workers over remote ones and to communicate clearly. Building relationships, even when remote, is key to good leadership. A few key takeaways:

  • To get people back to the office, talk about why it’s so important. For example, remind veteran team members how much they learned by being around colleagues who were senior to them. Today, they can do the same thing for younger employees. By broadening their perspective,

  • Engaging with issues you care about will energize you and can help counteract any feelings of loneliness from remote work. Connecting with others who share your passion can also lead to meaningful relationships.

  • Treat small pockets of time in your day as opportunities to maintain relationships. For example, call an old friend while you’re driving to a meeting across town.

Tina Bigalke

As Global Chief Diversity, Equity and Inclusion Officer at PepsiCo and someone with a wealth of leadership experience in business and HR, Tina was the perfect speaker to talk about the topic “Build Leadership Courage & Resilience: Strategies to Navigate Uncertainty”. 

She also gave us insight into how PepsiCo has been a training ground for so many Fortune 500 CEOs and shared PepsiCo’s holistic resilence model which has helped its staff navigate these challenging times.

Some key insights:

  • Identify the capabilities and skills your organization will need for the future (not just for today) and assess your employees against those skills.

  • Don’t be afraid to have honest conversations with employees about how they’re doing and their path forward in your organization. 

  • Have a variety of development tools in place for employees, especially younger ones, who truly want to gain new skills.

More Micro Learning

A huge thanks to Michol, Mark, Hilda and Tina for packing so much valuable information into just a couple of hours. It was so important to us that this event fit into busy schedules and deliver a powerful payoff for just a short investment of time. That’s the same philosophy that drives Newberry Solutions’ award-winning New Lens® app. With “snack size” lessons combined with collaborative learning, New Lens makes leadership development affordable and scalable. I invite you to learn more and schedule a demo for your organization.

Newberry Solutions in Forbes

If you follow me on LinkedIn, you know that I’ve become a regular contributor to Forbes through the Forbes Coaches Council. I love being part of this because it allows Newberry Solutions to have a bigger impact by sharing our proven strategies on a broader platform. 

Today I want to share the recent advice and insights that I and other coaches have shared. If any of these articles leave you wanting to learn more, you’ll also find links to additional resources from this blog.

Shift to a Positive Mindset

In the article “15 Hacks For Pessimists To Switch To A More Positive Point Of View,” I talked about how to notice your thoughts and feelings to recognize and combat your negative self-talk.

Learn more: “How to Stop the Loop of Negative Self-Talk.”

Cope with Change

We’ve all had to become more adaptable over the past few years. In the article “14 Coaches Explore What It Looks Like To Become An ‘Agile’ Leader, “ I stressed the importance of staying centered amid change.

Learn more: “5 Sure-Fire Ways to Get Centered Fast.

Practice Empathy

Success is about relationships, and that includes relationships with customers or clients. So the topic “16 Ways To Treat Customers Like Humans Instead Of Numbers” is an important one.

Learn more: “Are You Being Strategic About Relationships?

Network Effectively

What’s the best way to introduce yourself at your next networking event? I explain in the article  “14 Steps To Take A Networking Pitch To The Next Level.

Learn More: “Networking for Results.”

Avoid DEI Mistakes

11 Potentially Brand-Damaging Mistakes Corporations Make With DEI Initiatives” is a timely topic as more organizations put a stronger emphasis on diversity, equity and inclusion. As I point out in this article, commitments and allocation of resources must be aligned.

Learn more: “5 Eye-Opening Findings on Women at Work.”

Support Mental Health for All

Along with DEI, companies are also increasing attention on employee well-being. As the article  “How C-Level Leaders Can Address The Mental Health Needs Of Underserved Demographics” points out, this requires more than a one-size-fits-all approach. Different cultures in the workplace have different attitudes about seeking help with mental health.

Learn more: “What is Silencing? (And Why Your Company Must Care About It).”

Speak Up

Introverts have so much value to add to the workplace. The tips from me and other coaches in the article “How More Reserved Employees Can Make Their Voices Heard” will help you bring that value in a way that works for you.

Learn more: “Are You Keeping Your Gold Mine of Ideas to Yourself?

Talk Face to Face

There’s a lot to navigate in this new world of hybrid work, including the best forms of communication in different situations. The article “14 Examples Where In-Person Communication Is Better Than Virtual At Work” is a guide that all leaders can use.

Learn more: “How to Deliver Tough Messages.”

Protect Your Capacity

Saying “yes” to everything has a cost. If you tend to keep your plate too full, check out the article “16 Ways Professionals Can Avoid Overcommitting Themselves At Work.”

Learn more: “4 Ways to Keep Your Busy Life from Taking Over.”

Keep this roundup as a valuable resource for you, and share it with others. If these Forbes Coaches Council articles have you curious about what coaching can do for you or your organization, I invite you to explore our products and services, including the New Lens app. New Lens can help you bring the power of coaching to more employees, even when budgets and schedules are tight. Set up a demo now.

Networking for Results

People sitting around table networking

When we expanded our business into the Dallas/Fort Worth area, several people commented on how quickly we plugged into the local business community and asked what we did to make it happen. Here are three simple strategies that have worked for us and our clients.

1. Get clear.

Networking can be a full-time job if you let it. So before you dive in, clarify what you want to accomplish personally and professionally. Developing specific goals will help you focus on who and what matter most, make the best use of your time, and make networking less overwhelming.

Let's take the example of Susan, a leader who told me that she really needs to start networking but finds it draining and difficult. Given her busy schedule, she just doesn’t know how to make it happen. I asked her what she was trying to accomplish. Susan explained that she is ready to take on a bigger role at her company, but that she cannot travel extensively. She admitted that her ideal role may be difficult to get at her company, so she will need strong sponsors to make it happen.

In particular, there are two leaders who could strongly influence her career path. Susan needs to make sure that they know who she is and how she is adding value. As a backup plan, Susan needs to build her external network to identify opportunities outside her company. Because we clarified Susan’s goals first, she could quickly develop a list of people she needs to network with internally and externally.

2. Be consistent.

Most people focus on their networks when they need something. They typically view networking as optional vs. core to achieving their goals. If this sounds all too familiar, I would urge you to set aside time each week to strengthen your network. Remember that it doesn’t have to be time- consuming. Even 5-10 minutes per week can go a long way. For example, in less than five minutes, you can send a quick email about an event or article of interest, make an introduction to someone your contact would enjoy meeting, or ask for advice or input.

As you develop your strategies, think about what would be of service to the person with whom you are cultivating a relationship. Whatever your approach, communicate regularly so that you stay top of mind.

3. Show your stuff.

The best way for people to get to know you is by seeing you in action. Volunteer for something that showcases your strengths, fits with your passion, and helps you develop strong relationships with the right people. When you get involved, others will notice how you think and the value that you bring — as long as you follow through on your commitments. Otherwise, you risk damaging relationships instead of advancing them. Again, you don’t have to invest a lot of your time, but be clear about how much time you can give and carve out something manageable.

Because networking can feel overwhelming, start by developing one achievable goal. For example, you could carve out ten minutes this week to clarify what you want to achieve through networking. If you already know, invest those ten minutes instead to reach out to someone with whom you want a stronger relationship. Remember to look for opportunities within what is already on your calendar (e.g., meetings, calls, etc.), rather than adding more to-do’s to your list!

Have You Seen these Resources?

Throughout my career, I have had the chance to learn from and work with some great thought leaders. So, this week, I thought I'd share three resources with you from people whose work has helped me and my clients.

Put Your Mindset to Work

I had the opportunity to meet Paul Stoltz last month, and am impressed by his ability to take complex research on resilience and overcoming adversity and turn it into something you can apply in practical, simple ways. His latest book is Put Your Mindset to Work. The Adversity Quotient lays the foundation for his subsequent books, and has some good gems in it.

A Smarter Way to Network

I had a chance to meet and work with Rob Cross when I was at Deloitte, and I'm a huge fan. He has done some valuable research on networking, identifying what distinguishes high performers from others. He's an author, professor, and business consultant. You can buy his latest HBR article, published in July 2011 and listen to an interview with him by clicking on this link: https://hbr.org/2011/07/managing-yourself-a-smarter-way-to-network.

BRAG! The Art of Tooting Your Own Horn without Blowing It

For those of you who have trouble letting others know about how you create value and make a difference and haven't been able to attend one of my workshops on the topic, take a look at this book by Peggy Klaus.