How to Keep Your Cool and Communicate Clearly

Have you lost your cool at work lately? Or been on the receiving end of someone else losing their cool?

You're not alone. These are stressful times (to put it mildly!). And when we're under stress, it's harder to communicate effectively. Showing up the way you want to with your colleagues takes some extra intention, especially during difficult conversations.

How Stress Undermines Communication 

Even if you normally communicate with ease at the office, you might notice that it's more difficult lately.

That's because your brain can shift into a totally different mode under stress. Instead of being calm, creative and empathetic, you may be in "fight or flight" mode. So if you surprised yourself by using a sharp tone and harsh words during a recent encounter, this is probably what was happening.

If the person you are talking to is also stressed, it compounds the issue. They will have more trouble processing what you're telling them and are more likely to get defensive. For example, maybe your direct report failed to do something that you requested even though you thought you had explained it clearly more than once. Or perhaps they acted offended after you made a seemingly neutral statement.

On top of stress, many of us are communicating more via phone and video calls these days instead of in-person meetings. This makes it even harder to understand and be understood. More than half of communication comes from body language. So we're losing a lot of important cues even on video calls.

Do Others Hear Your Words or Your Tone?

You can see all of this play out in a recent coaching call I had with a client.

She needed to have a conversation with an employee who hadn’t completed critical, time-sensitive work. It's one of those talks that nobody looks forward to, even in less-stressful times. So we decided to role-play the conversation to help her prepare.

When we acted out the conversation together, her tone has such an edge that I couldn't even hear what she was really saying. Her annoyance and frustration clouded the entire message. It didn't feel like she wanted to understand what might have happened. Instead, it felt like my client had already made up her mind that the employee couldn’t possibly have a good reason.

I asked my client to go through the role-play again, this time from a place of curiosity, truly seeking to understand what had happened from the employee’s perspective. Her tone was more neutral this time, but she shared so much detail that I got lost.

On the third try, I asked her to keep the same tone but to focus on the "headlines" first, and then details. This time she nailed it. When we debriefed, she laughed, telling me that she simply repeated what she had said in our first role-play. The difference was that this time I “heard” her, because her tone was more open and not so accusatory.

This exercise was eye-opening for my client. She realized that in her drive for results, she doesn’t always stop to evaluate her approach and how it could affect the relationship with her employee.

If you find yourself on edge a bit more lately, a role-playing session like the one I had with my client could help you prepare for a difficult conversation. It can help keep those strong emotions in check and prevent things from escalating.

Before you move on with your day, I want to challenge you to identify one action you will take this week. Here are a few ideas to get you started:

• Assess your patience level on a scale of 1-10, with 10 being high. Self-awareness can do wonders in helping you make a shift.

• Find a safe place to vent your frustrations. And, no, that safe place is not at work. Remember that handwriting your thoughts (uncensored) on a piece of paper can quickly do the trick.

• Identify one action you can take to reduce your stress level and infuse some positive energy into your life.

Review the key principles of clear communication, which are more important ever right now. My guide "Communicating With Impact," from the Leadership EDGE℠ series, is a great starting point.

Are You Waiting for Things to Get 'Back to Normal'?

A lot of high performers have been pushing hard lately, figuring that they'll catch their breath when things get "back to normal."

If that sounds like you, I want you to pause for a moment and reconsider your approach. The seismic changes we are all experiencing continue to unfold. Since "no normal is the new normal," what does that mean for the way you work and live?

This Is a Year Like No Other

When we're so busy with day-to-day tasks, it's easy to forget everything that's changed in just the past 12 or so weeks.

Covid-19, which was declared a pandemic on March 11, may have you worried about your own health or the health of loved ones. You may have also experienced profound changes at work. The economic impact of the pandemic has spurred furloughs and layoffs. With those cuts, people who still have jobs face heavier workloads. Many of us also began working from home — while simultaneously caring for our kids all day as schools closed.

And then, in the midst of the pandemic, George Floyd's death set off protests, civil unrest and a national reckoning with racism. If you are a Black American, you may have felt more anxiety and depression. On the business front, many organizations are making changes to better support diversity. (And some have faced public allegations of racism.)

That's a lot! As people have been pointing out on social media, it's like we're experiencing the 1918 flu epidemic, the Great Depression of the 1930s and the Civil Rights Movement of the 1960s all at once.

Are You Stuck in Crisis Mode?

Understandably, a lot of us have been working in crisis mode — or "just trying to get through."

The problem with that approach is that it’s not sustainable with all that is going on. Some states (including Texas, where I live) have seen a surge in coronavirus cases. We're also seeing a new wave of layoffs. For those still employed, working from home remains widespread, and work-life balance is suffering. And while some districts plan to reopen schools this fall, it's far from certain how that will happen and the changes it will require. At the same time, the protests sparked by George Floyd's death continue, and new incidents (like the police shooting of Rayshard Brooks) further increase tensions.

The bottom line? "Normal" might be a long way off. You might be used to simply powering through short-term crises at work. But that isn't sustainable during this period of ongoing change. As an executive coach, I'm seeing a lot of fatigue among high performers who are relentlessly pushing themselves.

Strategies to Accept and Adapt

If you're feeling exhausted, here are some strategies to avoid burnout:

• Focus on the present. None of us can predict the changes and disruption that are ahead of us.

• Use your body to change your mind. Activities like physical exercise, dancing to music you love, singing, playing with your kids, or doing things that make you laugh can be very effective.

• Be kind to yourself. For example, if you always push for perfection in your work, ease the pressure. Your "good enough" may be more than good enough right now.

• We’ve all had moments of irritation and impatience. It’s totally understandable. Find constructive ways to release the negativity so that you don't unleash it on others. Start by pulling the thoughts and feelings out of your head (uncensored) and onto a piece of paper. You’ll be surprised at how well this works.

• Reflect about what you really need. What have you learned from the past few weeks about your own tendencies in this “new normal”? And what does that mean you should stop, start, or keep doing?

• Give yourself a break. Maybe you have to defer your dream summer vacation but can you find another way to recharge? A day trip or just taking a few days off, even if you just stay at home, might do the trick. If nothing else, deliberately add breaks into your back-to-back work schedule.

You can't control what happens next in this tumultuous year but you can make choices to improve your mindset and reenergize. This week, identify one thing you will do better navigate the new normal. My self-paced tools may help you navigate some of the challenges you are facing.

One Thing Video Series - Giving Yourself Permission

In my latest One Thing You Can Do video, we’ll take a look at how all the change of the past 12+ weeks has affected you and how to move forward.

Download Some Inspiration

May is Asian Pacific Heritage Month. To mark this occasion, my friend Tracey Doi, CFO of Toyota North America, spearheaded a project called "Inspiration for our Next Generation Leaders." She asked me to contribute to this guide which features Asian American executives from a variety of industries and companies, including American Airlines, Bank of America, EY, and Toyota, among others.  Tracey shared the guide at Toyota, but sent it to us share with others who could benefit.

Contributors' Asian roots include Cambodia, China, Hong Kong, India, Japan, Korea, Philippines, and Taiwan. Some of us immigrated to the U.S. when we were very young; others are third, fourth and even seventh generation. But one thing we all have in common is a passion for supporting, inspiring and developing our next generation of Asian American leaders. 

Whether you are early in your career or an executive, I hope you’ll enjoy reading the words of wisdom from some of the people I have gotten to know  including Tracey Doi, Bonnie Clinton, Caren Lock, Thear Suzuki, Cynthia Yung, Radhika Zaveri, Jin-Ya Huang, Carina Reyes and Sakina Foster.

Here's a little preview of my contribution:

As a first-generation immigrant, I remember wrestling with how much I wanted to stand out, to be “me” vs. blend in. In my early years at Deloitte Consulting, I prioritized fitting in because I didn’t want anything to get in the way of my credibility. Although I have had a very successful career, I now know this made me play smaller and lose important parts of myself in the shuffle.

To read my full essay, as well as those of other contributors, you can click on the image below to download "Inspiration for our Next Generation Leaders." And remember to share it with others!

One Thing Video Series - When Things Don't Go as Planned

When life isn't going as planned, there's one question you can ask yourself that will change everything. In my latest One Thing You Can Do video, I explain how to use this transformative question.

One Thing Video Series - Maximize the Opportunities in Front of You

How much are you noticing and maximizing the unique opportunities in front of you? Choose from three quick strategies in the next installment of One Thing You Can Do.

One Thing Video Series - Vulnerability as a leadership tool

Do you really need to be strong all the time? Tap into the power of vulnerability as a leadership tool. It will pave the way to a stronger relationship with your team.

One Thing Video Series – What’s Really Going On?

During this crazy time, are you sure you know what’s really going on? Don’t let your logic and practical approach get in the way of identifying the underlying issues. Watch this 2-minute video in my One Thing You Can Do series.

One Thing Video Series – Be There for Yourself Too

You're there for your team during this challenging time. But don't forget to be there for yourself, too. These 3 questions can help you build strength and #resilience.

This Women's History Month, Amplify Your Influence

Happy Women's Hitory Month! Each March, we celebrate how women have influenced the course of U.S. history. I hope this special observance has your thinking about how to more powerfully put your own influence into play.

The ability to influence has always been one of the most important skills for leaders. Today, that's truer than ever. As leadership structures become less hierarchical, companies increasingly emphasize getting things done through influence instead of formal authority. Innovation is vital, and the leaders who deliver innovation are those who can "win over (employees') hearts and minds" to create change, McKinsey reports. The CEOs who are best at engaging others create detailed plans on how to influence.

The action plan in this article will guide you through building your influence in a way that's authentic to your leadership style.

What Does Influence Mean to You?

Many leaders want to be more influential. But that can mean different things to different people. It all depends on how you want others to perceive your leadership. These questions can help you identify the kind of influencer you want to be.

• What do you want others to say about your influence? This is a variation of the question I ask clients when I help them define their leadership brand. What are the top three things you’d want someone to say if they were describing your influence style? For example, maybe it's important to you that others see you as a leader who influences by thoughtfully sharing relevant information, focusing on win/win approaches and keeping the other party’s best interest at heart.

• What kinds of decisions do you want to influence? We all have our strengths. What types of decisions could you influence today based on how others view your strengths? These could include shaping vision, defining strategies, making changes to business operations or staffing decisions. On the other hand, think about what types of decisions would be harder for you to influence based on how others perceive your strengths.

• Whom do you want to influence? Do you want clients or other leaders in your industry to see you as a thought leader? Or is it more important to you to influence others inside your organization, such as peers, direct reports and company leaders? Even if it is a mix of both, defining your target audience will help you build influence faster.

Influence Starts With Credibility

Now that you know more about the kind of influencer you want to be, it's time to shape your plan to become influential. Where should you start? Credibility is at the heart of influence. Without credibility, you can’t effectively influence, no matter what approach you take.

Not sure whether others see you as credible enough to influence a particular area? Seek some feedback. If you hear questions about your credibility, correct any misperceptions by helping others see your strengths and the results you create. Share examples of how you consistently add value, in a way that’s relevant for the audience.

If you’re like many high performers, though, you may need to take a step back before you can do this. We often underestimate our own strengths and all that we contribute. If you don't understand why you're "kind of a big deal," you can't effectively share that information with others. And that undercuts your influence. Affirm your credibility to yourself by keeping a log of what worked well for you in your latest successes. Then you'll be more ready to demonstrate your credibility to others.

Influencers See the Big Picture

The intelligence, insight and other qualities you bring to the table are just part of what makes you influential as a leader. You also have to be known as someone who’s not just in it for yourself. Connect what you do to the big picture of what’s right for the organization. Sometimes we can be so clear in our own heads about what we are doing that we forget that others may not understand the intent behind our words and actions.

For example, if you speak just about your (or your department’s) goals and priorities, it can leave others wondering whether your motivation is self-serving. That can quickly erode your credibility. So look for opportunities, big and small, to communicate your big picture and priorities to others – the “what” and the “why.” You don’t have to create new forums to do so; you can leverage existing meetings and opportunities.

Influence Grows Through Relationships

One of the biggest mistakes I see my executive coaching clients make is confusing position and influence. Titles on the org chart don’t tell the full story. All organizations have formal leaders whose power ties to their positions. But they also have informal leaders who shape what really gets done.

Being an influential leader means looking beyond formal structures and recognizing that it’s not just your position (or someone else’s position) that makes things happen. You have to understand, cultivate and leverage relationships, with both formal and informal leaders.

Hone Your Process for Influence

The final part of the influence equation relates to the processes you use to build influence. Be strategic about how you leverage and engage others. For example, how often do you hold the “meeting before the meeting” to get buy-in from others and avoid surprises? Are you enlisting help from the messengers your audience will find credible? Look at what you do today and for any small tweaks you could make to bring others along more effectively.

What Does Using These Influence Strategies Look Like?

Now let's bring all of that together. Think about an upcoming decision you'd like to influence. First, identify who will really make the decision. If you aren’t sure about the political dynamics in your company, ask people you trust who have been around long enough to know. Frame your questions in the right context by communicating how a better understanding of the landscape will help you avoid landmines and more quickly deliver what the business needs. But don’t stop there. Go beyond identifying this group of decision-makers to also understanding whom they trust and rely on for advice and input.

Now consider how to best share your ideas. In other words, who would be the best messenger(s) for your ideas? To influence the outcome you want, it may not be you. Never forget how much the messenger matters.

Once you have thought through the dynamics and who can help you, frame your ideas to enlist the support of key stakeholders. What is important to you and to each of these individuals? What are the key points of connection, and how should you communicate those? Choose the right words to help others see your focus on what’s best for the business and not your own personal agenda.

Set Your Goals as an Influencer

Ready to use what you've learned to become more influential? It helps to set concrete goals. For example, how long would it take you to build the knowledge and track record needed to exert the influence you want to have? Whom do you need to engage along the way? To focus your efforts, define one or two small steps along with deadlines. Once you’ve completed those steps, define the next one or two. This will help you move forward without feeling overwhelmed.

As you work your game plan, remember that influence is not about manipulation. It is about helping your company achieve desired results, in a way that is authentic, genuine and relationship-oriented. You can find more strategies like these in my Leadership EDGE Series℠ booklet on Building Influence.

6 Secrets of Women Who Always Have Energy

Has all the newness worn off the new year? Are you already counting the days until your spring break trip? Then it's time to tune up your energy level. With all the work and personal demands that fill your days, be deliberate about maintaining your energy. Fortunately, there are lots of easy steps you can take during your day to recharge and renew. Here are some of the key strategies that energetic women share. 

1. Spend time with people who energize them

The people you’re around regularly have a huge effect on whether you feel lively and energized or depleted and crabby. Think of how you can get some time with people who lift you up. Maybe that means scheduling lunch with your favorite former boss or making a coffee run with the co-worker who always makes you laugh. Bonus: Cultivating relationships also helps you build a career-boosting network.

At the same time, be mindful about your exposure to the other kind of people: the ones who drain your energy. How can you manage the amount of time you spend with your de-energizers? Or what can you do before or after seeing them to replenish the energy they take from you?

2. Avoid mental traps that drain their energy

Sometimes we drag our own energy down with negative self-talk and destructive ways of thinking. For example, do you tend to take things personally, assume the worst, or exaggerate the impact of any event or setback? No wonder you're feeling stressed and exhausted! Check out my article on common "thinking traps" to identify your negative thought patterns and replace them with more positive, energizing thoughts.

3. Know their unique energy patterns

We all have different energy patterns. It's important to understand yours and make the most of them. For one week, monitor your energy level every two to three hours. Keep a log of this information. At the end of the week, consider these questions:

• What days of the week or times of day did you have the most energy?

• What days of the week or times of day did you have the least energy, even if you hadn’t done anything unusually taxing? 

• What types of activities gave you the most energy? 

• What types of activities drained your energy?

Use your own patterns to develop strategies to help you better manage your energy throughout the day. If you have more energy in the morning, try to schedule your challenging work or meetings then. If your energy slumps midday, what one thing can you do to give yourself a boost?

4. Take time to reflect

One of the most effective ways to be more productive is by creating space to be more strategic. Setting aside time to reflect will bring new energy to your work. Start by putting just 10-15 minutes on your calendar once a week to process what happened at your recent meetings and prepare for upcoming ones. Work your way up to 15 minutes several times a week, and then an hour several times per week. This will also help you stay on top of your biggest priorities and maximize your productivity.

5. Use self-care to strategically boost their energy

Do you any of these statements apply to you?

• I rarely get more than seven hours of sleep in a night.

• I exercise fewer than three times per week.

• I often skip meals or eat unhealthy food.

If you skimp on self-care, your energy and perspective will suffer. Yet many people, especially women, fall into this trap. You might think, “How could I possibly take time for ME right now when there’s so much to do and others rely on me?” In this view of the world, self-care is a luxury, a “nice-to-have.” In reality, though, self-care leads to a more sustainable way of working and living, so you can provide the support others need from you.

At the end of the day, what we’re talking about is energy management. Resist the temptation to keep giving and giving without taking enough time to renew your own energy. As you may know from firsthand experience, it can lead to burnout or resentment pretty quickly.

6. Express gratitude more often

Research has shown that gratitude makes us happier, healthier and more resilient. Yet we're less likely be grateful at work than we are in other aspects of our lives.

Taking the time to feel and express gratitude can lift your energy — and the energy of those around you. One way to do this is to express appreciation to someone who has made a difference for you this year. The more specific your feedback, the more energy you and the other person will get from the experience. Taking five minutes each day to simply notice the things for which you are grateful, whether it’s in the morning before the mad dash begins or at the end of the day, will give you a boost.

Try one or more of these strategies the next time you start to feel tapped out. And for one more easy energy boost, pick up my Highlight Audio℠. With a sampling of strategies from the full WOW! Women On the Way to Peak Performance Program℠, this audio training will help make the most of every minute, whether you're working out at the gym, traveling to a meeting or waiting in the carpool line.

The Top 10 Things Successful Women Do

I’ve spent thousands of hours coaching leaders over the past twelve years, which has given me the opportunity to get an “up close and personal” look at what impacts their success.  As much as we’d like to think the playing field is similar for men and women, women typically face different types of challenges at work and they play different roles at home. So, naturally, we would expect to see some differences in what successful women do. 

Successful women:

1. Realize that they’ve already earned their current role and fully assume the position.

2. Recognize that their own behavior plays a huge role in “teaching” others how to treat them.

3. Own their value by accepting and appreciating positive feedback and by speaking up.

4. Authentically invest in cultivating sponsors — leaders with power and influence.

5. Understand the importance of ethically engaging in vs. opting out of office politics.

6. Negotiate for what they want.

7. Proactively share their positive business results in a way that others can learn and benefit from.

8. Know the importance of designing a “sustainable model” that honors their personal and professional priorities.

9. Drive for results in a way that maintains or strengthens relationships.

10. Pave the way for other women.

As you read through this list, what resonated for you? What one step can you take this week to bring it to life for yourself or for another woman you work with? If nothing else, keep this list handy as a quick reminder and share it with other women. 

And always remember that small steps can lead to big results. 

10 Strategies to Lead with Powerful Intention in 2020

This new year won't be new much longer! It's not too late, though, to set powerful intentions for 2020. But with so many priorities competing for your attention, how do you decide what your intentions should be? Consider focusing on one (or more) of these leadership strategies that have consistently made a difference for my executive coaching clients.

1. Live with purpose. Let your passion and personal priorities guide you.

2. Always take the high road. One negative, memorable moment has a long shelf life — especially the higher you move up the ladder. Find an outlet outside work to vent.

3. Align your words and actions. When they are out of sync, your actions will always speak louder. You can say that you know how to prioritize or that you value work/life balance, but what are you modeling?

4. Pay attention to relationships just as much as results. People care about what you do and how you do it.

5. Demonstrate your positive intent through your behavior. You can have the best intentions or results in the world. If people consistently have challenging experiences with you, neither of those things will matter to them.

6. Invest time to network. Networking is part of your job, not something you do if you have spare time. It gives you access to important resources to do your job and manage your career.

7. Stay humble but tastefully toot your own horn. It will help others understand and tap into your strengths.

8. Celebrate success even if you think you are “just doing your job.” It will boost your energy and that of the people around you.

9. Strategically integrate self-care into your life. Self-care isn’t a sign of weakness or just “nice to have.” The best leaders know it is key to high performance and satisfaction. Pay attention to what your body, not just your mind, is telling you.

10. Give yourself that empathy that you so freely give to others. You are doing the best you can with where you are in your life.

Which one of these leadership strategies will you to focus on right now? How will you keep it front and center this week?

Looking for more leadership advice and inspiration? From corporate programs to coaching to books and audio, you'll find tools on my website tailored to your needs.

3 Leadership Lessons from the Racetrack

I love fast cars. One of my most memorable moments of last year was racing on the Formula 1 track in Austin. There's nothing like 600 horsepower at 143 mph!

In many ways, driving on that track reminded me of the corporate world: zipping around at a fast pace, wondering whether the risks you take will put you in the lead or make you crash and burn, and navigating challenging twists and turns.

Are you ready to shift into high gear when the pressure is on in 2020? Here are three lessons I took away from my F1 experience.

1. Fill Your Tank

In a Formula 1 race, you can’t run out of gas. You need a game plan for pit stops. Similarly, on the corporate track, you must have enough energy for the long haul. 

Most people get this, but high performers often lose sight of their need to manage their energy — especially when they are going full steam ahead and navigating unexpected changes.

Some just try to push through, so one of the first things to go for them is rest. They convince themselves that they don’t have time for breaks, although research shows that high-quality two-minute breaks throughout the day can significantly boost their energy and productivity. One of the most effective breaks you can take is to simply breathe deeply for 30 seconds. 

Forcing yourself to sit for hours won’t help you get more done either, because your energy hits peaks and valleys in 90-minute cycles. If you keep draining your tank without refilling it, you just won’t make it to the finish line.

2. Lean on Your Crew

F1 drivers depend on a great crew to help them. In the corporate world, this translates to having the right support team — and knowing how to best engage them. No one tells you this point-blank, but after a certain point in your career, relationships matter much more than results — because investing in them is the best way to deliver those results.  

When you're in stressful situations at work, like navigating unexpected twists and turns or moving at a fast pace, take time to help people understand what happens to you. For example, you may take on a more directive, controlling style. However, that behavior may be more about ensuring high quality or helping your team during crunch time and less about mistrust or perfectionism. What do you want people to really know about how your behavior changes when you’re moving fast or dealing with uncertainty or change?

3. Focus on Where You Want to Go

On the racetrack, if you want to win the race, you can’t simply navigate each turn. To maximize the opportunity, you must focus on where you want to go. By doing this, you will position yourself to go much faster coming out of each turn. 

Similarly, at work, don’t let your short-term focus interfere with the bigger picture. Help people understand that you get what matters strategically. Where are you taking them over the long haul? And what’s the unique opportunity that you see in each twist or turn — perhaps a bigger competitive advantage that others haven’t noticed?

We all find ourselves in situations where we have to move quickly, handle unexpected challenges, and maintain enough energy to get to the finish line. Be more intentional about how you take care of yourself, engage with others and focus on the ultimate goal. You’ll be in a much better position to win the race.   

Whatever is ahead for you in 2020, you can find resources to support you on my website. From corporate programs to coaching to books and audio, you'll find tools tailored to your needs.

How to Stay Focused Before the Holiday Break

The fast pace of work seems to get even more hectic as the year winds down and the holidays get closer. You probably have more work to do than you can actually complete in a day, and distractions are everywhere. It's easy to feel scattered and that you aren't accomplishing anything meaningful. So today I want to share some ways to regain your focus and make the final workweek of 2019 a productive one. You can also use these strategies to get 2020 off to a productive start.

1. Prioritize the Right Work

The first strategy is to always focus systematically on what matters the most. In other words, focus on the “right work” — the work that will have the biggest impact on business results. That typically includes just three or four priorities. How clear are you about what those should be? If you haven’t recently identified where you should focus to have the biggest business impact, given your role and skills, take a few minutes to do so.

Raising your awareness about this will help you start making different choices about how you spend your time. You may be juggling a lot of balls, but are they the right ones? Make sure you take some time to evaluate that. 

2. Set Aside Reflection Time

During this hectic season, you need quiet time more than ever. Book an appointment with yourself to step away from your tasks and just reflect. Whether you're identifying the right work, finding ways to create more capacity in your schedule or preparing for what’s coming up next year, blocking time will allow you to be much more deliberate.

3. Shut Out Distractions

Also recognize when you need uninterrupted time to complete important work. Leave your desk if you think you’ll have too many distractions. You can go to a conference room or another quiet area of your office. Sometimes it can help to work a little bit from home before you come to the office.

4. Take Control of Email

Another big distraction is email. Put some more structure in place for how you manage your inbox. When I ask people if they get more than 100 emails a day, most say yes. And a lot of them get distracted by each email as it comes in because there’s a notification. So, regardless of what they are doing, they get derailed by an email that might not be that important compared with what they should be working on.

A great first step toward getting a handle on email is turning off notifications. Resist the temptation to constantly check your email. Instead check it at specific intervals throughout the day. 

5. Tell Others What You're Doing

No matter what strategies you use to stay focused, communicate them to others. For example, let others known about your new approach to email so that they know how to get hold of you if something urgent comes up at a time when you're not checking email. You might say, “Text or call me if it’s something that can’t wait.”

These conversations help others understand that you are taking steps to increase your efficiency, responsiveness and ability to get the most critical work done. It will get them thinking about your effectiveness and what they should be doing to improve their own. 

Pick at least one of these strategies to try and notice how the changes you make affect your productivity. For more tips like these, check out "Staying in the Driver's Seat," one of the titles in my Leadership EDGE℠ series.

One Overlooked Behavior That Can Destroy Your Brand

A positive leadership brand takes time to build, but it can also be quickly destroyed. Today, I want to share one of the ways that I see people at all leadership levels erode their brand every day. 

Picture this scenario. You’re busy, life is moving at a fast pace, and your days are full of meetings. You get an email. Before you know it, it isn’t even visible on your screen because so many other emails have come in. The message requires a response, but for you it’s already out of sight and out of mind. A week or two goes by and the sender reluctantly forwards it to you again. And the same thing happens.

I understand that you’ve got a lot on your plate. But, in your flurry of activity, how often do you stop to consider the impact of your lack of responsiveness — in particular, the impact on your personal brand? 

If roles were reversed, what would go through your head if you didn’t get a response to your email? Initially, you may make excuses for the unresponsive person, such as that he or she:

• Didn’t see your message or forgot to reply. We all get too much email every day. It was just an oversight.

• Is really busy. It must be a hectic week.

• Is out of the office traveling or on vacation and forgot to put an out-of-office message in place.

But, over time, you may draw some big negative conclusions about the person, even if you initially had a more positive impression. 

You might assume that he or she is:

• Disrespectful of your time. You don’t have time to keep following up on this. 

• Disorganized and doesn’t know how to prioritize or keep track of things.

• Overwhelmed and unable to manage time effectively. 

• Not someone you can count on. Responsiveness and follow-through are such foundational expectations.

• Definitely not ready for more responsibility. If something this small takes so long, what would happen on the bigger, more important stuff?

You may not agree with these conclusions, and some of them may feel unfair. But these are very real possibilities depending on how long you have behaved this way. Although you may have perfectly valid reasons for taking so long to respond, at some point the other person just won’t care why.    

Lack of responsiveness and follow-through are simply not what you want to be known for. 

If you struggle with these behaviors, start by identifying one small step that you can take to get on top of them. Remember that a little bit of structure can go a long way. That could mean taking 15 minutes to prioritize each day, organizing email into folders (high, medium, low priority) as you get them, checking email at intervals and adding reminder flags to them, delegating to others who can respond or take action on your behalf, or getting some non-essential activities off your plate. Whatever it is, just get started and hold onto that positive brand that you have worked so hard to build.

How to Set Yourself Up for Success

Over the past few weeks, I've shared a series of articles about taking stock of where you are, what you're really about and what you want to create for yourself. We've talked about getting unstuck, defining success on your own terms and using passion to overcome fear.

No matter what you're working toward in your life, there's one more factor that can make a big difference in whether you achieve it: the messages you hear from both yourself and others.

Talk Back to Your 'Gremlins'

Some of the most important words you need to hear will come from you – the everyday messages and stories you tell yourself. When you're making a change in your life, the negative voices in your head can really kick into overdrive. I call them our "gremlins." Your gremlins might be pretty harsh, especially if you typically expect a lot from yourself. Maybe you’re thinking about leaving your company for new opportunities, but your gremlin keeps saying, “You’ll never find a job that is better than this one. You’re crazy to leave this well-paid position and start over somewhere else.”

But it's important to realize our gremlins are notoriously unreliable. Usually they're just our fear of change trying to be heard. And they'll pipe down when you talk back to them. You can do that by reminding yourself of your strengths, your past successes and the positive feedback you consistently receive. Replace your gremlins' doom-and-gloom stories with more empowering ones. This takes practice, but it works.

Build Your Support System

No matter how great a cheerleader you are for yourself, you need support from other people, too. Get the right supporters by your side and let them know how they can best lift you up. Spend time with people who energize you, especially if there are other people in your life who drain your energy. You might even discover that you need to add more passionate, motivated people to your circle and let go of some people who leave you depleted.

And no matter what career stage you are in, seek out mentors who can help you with the goals that are important to you now. To think and play bigger, you need to interact with people who can offer you fresh ideas, experiences and perspectives.

Take a couple of moments now to think about the messages you need to hear from both yourself and others as you work toward your goals. What's one step you can take this week to either give yourself more support or to accept more support from others? As you consider this question, I invite you to explore the tools that Newberry Executive Solutions offers to help you keep building your success.

How to Use Passion to Overcome Fear

In my last couple of articles, I've talked about getting unstuck and living by your definition of success instead of how others define it for you. As you continue down this path, you will start to run into your fears as you put yourself “out there” to: 

• Go down a new path with an uncertain outcome,

• Solicit feedback you may not agree with,

• Try something new,

• Go for what you want in a way you haven't before, or

• Own the role you have played in where you are today

What Can Keep You Going

But fear doesn’t have to stop you in your tracks. From my personal experience and that of my clients, I've seen how passion can help overcome fear. This is not about simply sucking it up and getting through the situation in front of you. Rather, it’s about understanding what’s really important about the specific goal or challenge at hand. 

For example, it could be about doing the right thing, making a meaningful difference, proving to yourself that you can do it, being a role model to others or something else. By clarifying and tapping into the power of your underlying values and passion, you will find strength you didn’t know you had.

This helped me immensely as I launched my own business. In my last article, I told you about deciding to leave my executive role at Deloitte. I certainly faced my share of fear – of leaving a successful career and failing in my next venture. 

And the process definitely had its ups and downs. Just three months after I launched my company in 2008, the Great Recession hit. To work through my anxiety and fear, I frequently reminded myself how important the goals behind my business were to me. I was — and still am — deeply committed to the mission of my company: to help high performers, especially women, get results they couldn’t before. I was equally passionate about designing the kind of life I wanted, in a way that worked for me. I wanted to be a better parent and to have more space for other people and experiences in my life. Connecting to that a holistic view of what truly mattered to me propelled me through all the challenges and uncertainty.

Facing Fear Head-On

This approach can work well in your personal life, too. If you've read this blog for a while, you know that I have a sense of adventure, love being outdoors and love to try new things. But I also have a fear of heights. In the past year, I’ve used my sense of adventure to motivate me to do things that felt pretty scary: a doors-off helicopter ride in Hawaii going over 100 mph, walking on a tightrope 35 feet in the air in Arizona, and going rock climbing for the first time and rappelling off an arch in Moab, Utah. None of these were easy to do. While I did these activities, I had to focus on the unbelievable scenery and mountains – the part of it that I really loved – instead of the pounding in my chest. Each time I put myself in a scary situation, it gets a little easier. And I’ve started to see myself differently, as someone who can conquer fear in any situation.

This week, identify an important goal or challenge in front of you and what it would mean to you if you achieved it. When you focus on the power of your passion, you will start focusing more on what you want instead of your fear. This small but critical shift can motivate you to move forward in the face of fear – to achieve big results.

Whose Definition of Success Are You Living?

In my last article, I talked about how to work through situations that make you feel stuck.

As you break old patterns, you will create more space to think about what you want and to define what success really looks like for you.

Define Success for Yourself

At one time or another, we all feel pressure to fit someone else’s definition of success. Expectations can come at you from different directions and may even contradict each other. For example, your boss might view success as being responsive to what the company needs no matter what time of day or night, while your parents might define it as showing up to every one of your kids’ soccer games. Your mentor might expect you to focus on getting more exposure to key leaders, while your colleagues might expect you to be accessible to help them problem-solve. 

Yes, that's a lot! So, it's no surprise that you might be working toward a definition of success that doesn’t fit what you really want.

I personally experienced that when I decided to end my 14-year career at Deloitte. I held an executive position and had financial freedom — two common measures of success. But I felt out of sync with my true self. At the time, my son was two years old and the intensity of my work made it hard for me to show up in my life in the way that I wanted to.  I knew there had to be a different way to pursue my passion.

Whether or not you already know what's out of sync, the following two steps can help you clarify your definition of success.

First, ask yourself what really matters to you at this stage of your life — personally and professionally.  Priorities can change over time, so I urge you to think about this holistically. Be honest with yourself about what’s important: financial security, advancing your career, developing new skills, building a stronger brand, spending more time with family and friends, having kids, or simply having more of a “life” than you do now.

Second, describe what it would look like in action at work and at home. What kinds of things would you be doing that would indicate that you are focusing on what matters most to you and living the life that you want? What would be happening? Let your mind run with this and see what emerges for you.  

Take That First Step

After you clarify what success means to you, start moving toward that vision.

This can feel overwhelming, so keep in mind that you don’t have to change everything all at once. What would that first step toward your goal look like? For me, it was a one-month sabbatical to clear my head, get away from it all, and reenergize. During that time, I did a mini immersion in the type of work I thought I wanted to do next. 

As your priorities and definition of success evolve throughout your life, you’ll repeat this cycle — feeling out of sync, clarifying what you want instead, and making change. In my own life, I haven't always known what I wanted to do next, but I have always taken action to figure it out. This approach has led me down an unexpected career path where I made big changes every three or four years, quit my job cold turkey three times without looking for another job first, and then ultimately started a business three months before a recession. I know I couldn’t have imagined that career journey or what my life looks like now.

Through all of this, one of the most valuable things I learned was to define success for myself, and to consistently use it as my guide. And then, to just take one small step at a time.  

So, what will your first step be?

Are You Feeling Stuck in a Loop?

I want to thank all of you for your responses to my TWU College of Business Commencement Speech and my recent article "Are You Tired of Being Strong?" Both seem to have really struck a chord with people. I think that's because they speak to a question we all grapple with: Amid our hectic lives, how do we stay grounded in who we really are and what we really want to be and achieve?

Over the next few weeks, I'll take a deeper dive into that theme with some articles that will help you own your full Purpose, Presence and Power. First, let's take a look at what might be holding you back and keeping you stuck. Have you ever wondered why the same types of challenging situations keep popping up in your life? 

You might think to yourself, “Am I a magnet for this? Why does this keep happening to me?” What I’ve come to realize through my own and my clients’ experiences is that there’s a lesson you need to learn when you feel stuck – perhaps a BIG one that you’ll never forget. And then, even when you think you’ve learned it, a situation will arise to help you confirm that you really have learned it.

Today, I want to share three probing questions to give you important insight to move past your frustration. This may be obvious, but don’t attempt to answer these questions when you are annoyed. You won’t get very far! If you’re annoyed all the time, empty your head first: Get a pen and unload all of your negative thoughts — uncensored — onto a piece of paper. Remember to breathe as you do this. This simple exercise will keep your thoughts from swirling around over and over and will begin to create problem-solving capacity. 

Now that you’re ready to reflect, here are a few questions and examples to get you started:

1. What pattern exists in the situation?  

• I am carrying more than my fair share of the workload. 

• Others don’t notice or appreciate everything I do. They just don’t get it. I am not getting the credit, recognition or appreciation that I deserve.

2. What role are you and others playing in the situation? 

• People keep asking me for help, even at the last minute, and I don’t say no. 

• I pick up the slack when I see that a deadline is at risk. 

• I proactively jump in when I see an unfilled need.

3. What’s really going on for you? 

Regardless of others’ motivations, what positive intent or core values are behind your own behavior?

• I value my relationships, so I don’t make waves when I am frustrated. 

• I have high standards and don’t want to fail. I am not the kind of person who misses deadlines or does poor work.

• I want to feel valued and play an important role on the team.  

• I like to help. If I can help, I will.

It may help to handwrite your responses first and then talk though them with someone who knows you well, to see if you gain any other insight about yourself.  Just simply being aware of what’s going on with you is half the battle. By noticing your own patterns, you will start to open the door to making different choices in the moment.  Remember that you can’t control others or outside circumstances, but you can choose your own mindset, attitude, and behavior. 

To help you get started, answer this question: How can you honor what matters to you, in a way that works for you?  For most, this usually means setting some boundaries. You don’t have to lay down the law or completely overhaul your approach, but you can identify a couple of small steps to move you in the right direction. You’ll be glad you did.